2. What soft skills does the job/company require?

You may not know much about the company or have a clear picture of what the job entails. Rather than ask and come across as unprepared or presumptuous, you could try to get the answers you’re looking for more elegantly. If you're expected to put in long hours and take over right away, the employer could mention the phrase 'quick learner.' Specific features and traits could also come up, such as 'convincing,' 'easy-going,' or 'friendly.' These would indicate not just the attitude they expect you to have toward your customers, but also toward your colleagues, and the kind of work environment you'd be part of.

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